We offer a 14-day return policy to ensure you have peace of mind with your purchase. This means you have up to 14 days from the date your order is delivered to request a return. If you’re not fully satisfied with your item, we’ll be happy to assist you with the return process — provided that certain conditions are met.

To be eligible for a return, the item must be in its original, unworn, and unused condition. It should be free of any signs of wear, scratches, or alterations, and must include all original packaging such as the ring box, protective inserts, tags (if applicable), and any included documentation. Items that are returned with visible signs of wear or damage, or without their original packaging, may not qualify for a refund.

Additionally, proof of purchase is required for all returns. This can be in the form of your original receipt, order confirmation email, or order number. We recommend retaining this information until your return has been fully processed.

Please note that items returned outside the 14-day window, or items that do not meet the above criteria, may not be accepted. We appreciate your understanding and are here to help if you have any questions about your item’s eligibility.

Once your return request has been reviewed and approved, we will provide you with a prepaid return shipping label, along with step-by-step instructions on how to properly package and send your item back to us. These instructions will include important details such as the return shipping address, labeling requirements, and any necessary documentation to include inside the package to ensure smooth processing.

It’s very important that you do not send any items back to us without first contacting our customer support team and receiving confirmation that your return has been approved. Returns sent without prior authorization will not be accepted, and may be ineligible for a refund or exchange. This helps us track and process your return efficiently, and ensures your item is handled with the care it deserves.

If you have any questions during the return process, our team is always here to assist and guide you every step of the way.

Damages and issues
We kindly ask that you carefully inspect your order as soon as it arrives. If you notice any issues — such as a defective product, visible damage during transit, or if you’ve received the wrong item — please reach out to us right away. Contact our customer support team with your order number, a description of the issue, and clear photos of the item and packaging if applicable. Timely communication allows us to properly assess the situation and take the appropriate steps to resolve it as quickly as possible. Our goal is to ensure that you receive exactly what you ordered in perfect condition, and we’re committed to making things right if your experience falls short.

Exceptions / non-returnable items
We kindly ask that you understand our policy regarding certain items. All sale items and gift cards are considered final sale and are therefore not eligible for return, exchange, or refund. This policy allows us to offer special pricing and promotional offers while maintaining fairness and consistency for all customers. We encourage you to review your order carefully before completing your purchase, especially when selecting items marked as discounted or promotional.

Exchanges
The quickest and most reliable way to guarantee that you receive the exact item you desire is to first initiate a return of the product you currently have. Once your return request has been reviewed and officially accepted by our returns department, you can then proceed to place a separate order for the new item you want. This two-step process helps to ensure that your new purchase is processed independently and without delay, allowing you to secure the replacement or alternative product promptly. By handling the return and new purchase separately, you minimize any risk of confusion or delay in shipping, and you can track both transactions clearly through your account. This method is especially recommended if the item you want is in high demand or limited availability, so you can avoid waiting for the return to fully process before ordering again.

Refunds
Once your returned item arrives at our facility, we will carefully inspect it to ensure it meets our return eligibility criteria. This includes verifying that the item is in its original condition — unworn, undamaged, and returned with all original packaging and documentation.

After the inspection is complete, we will notify you via email regarding the status of your return. If the return is approved, we will process your refund using the original method of payment. Refunds are typically issued within 10 business days from the date of approval.

Please note that once the refund has been issued on our end, your financial institution may require additional processing time before the credit is reflected in your account. Depending on your bank or credit card provider, this may take a few extra business days. We recommend checking with your provider if you don’t see the refund after 10 business days.

If, for any reason, your return does not meet our policy standards, we will contact you with further details and options. Our goal is to make this process as clear and efficient as possible, and we’re always here to help if you have questions or concerns along the way.

Click here to start your return.